Returns & Exchanges

Due to the perishable nature of our plant-based milks, we do not accept returns on food products, but we are committed to ensuring you have a positive experience with every order. If your shipment arrived damaged or did not meet our quality standards, please reach out to our team within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Examine your Elmhurst products immediately upon arrival to ensure all cartons are sealed and free from damage during transit.

• 2.
  Document Issues

  If you encounter any quality concerns, please take clear photos of the packaging, the product, and the expiration date printed on the carton.

• 3.
  Contact Support

  Email our customer service team with your order number and the documentation of your issue to initiate a claim for a refund or replacement.

• 4.
  Resolution Process

  Our team will review your request within 2-3 business days and issue a credit to your original payment method or ship out a fresh batch of plant milk.